
The following quiz is made up of essay style questions. Please ensure you read all the questions carefully before answering them.
The questions may ask you to list, describe or discuss a specific amount on a certain topic. For example, if the questions ask you to ‘Describe five….’ you must describe five different things to gain full marks.
Each question will also have a specific amount of points attached to it. Always check this before answering the question. A question that is worth eight points will require a more comprehensive answer than one worth two points, for example. The amount of points attached to the question will also give you an idea of how many things to include in your answer.
To pass this quiz you will need to achieve 90% and you will have one attempt to do this. Should you not achieve the required pass mark, feedback will be provided and you will be given one further attempt. If you do need a second attempt then you will not be awarded as many Academy Points.
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Question 1 of 1
1. Question
4 point(s)Bob is a driving instructor and mainly accepts cash as a form of payment from his customers. One of Bob’s customers, Natalie, originally paid Bob for a block of 20 hours, but has only had 14 hours of tuition from Bob so far. Natalie has recently moved to a new area, one that Bob doesn’t cover and has therefore asked Bob to refund her the difference so she can continue her lessons with another instructor closer to her new home. Bob is disputing that Natalie paid for a block of 20 hours and thinks she only paid for 15 but he is happy to refund her one hour. Bob does not keep records of payments as he believes he can remember what people have paid. Natalie does not accept this and takes the matter to a small claims court.
Describe what measures should have been put in place initially to prevent this from happening
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