GB Driving Population
Group 2 (vocational) licence holders – Bus/Lorry
DVLA’s Customer Measure
To make a licensing decision on 90% of cases in 90 working days.
Medical cases in DVLA equates to 4.1% of total licence holders.
DVLA make over 700k licensing decisions per year
Each year DVLA revoke or refuse about 10% or 70k drivers
34 Working Days
The average time to make a licensing decision. This includes time taken to obtain medical information from 3rd parties.
318 Medical appeals summons last year
80% of DVLA’s work is straightforward, complexity is increasing
DVLA receive about 196k NEW notifications each year
Customer channel choice:
*All figures accurate up to November 2018
*There is no quiz attached to this lesson so mark it as complete to move to the next lesson.